Optimum
Reviews and Complaints
They advertise as number one in the nation. No different service than suddenlink. Useless. I spent 45 min on hold tried to chat after connecting on my phone. Useless AI
User's recommendation: Avoid optimum unless they change to better serve the consumer.
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Verified Reviewer | New York, New YorkWant the final bill
- Lousy product inept phone reps no way to escalate issues
- Only talk to you to sign you up
- Customer service was not customer friendly
Preferred solution: A refund
User's recommendation: Great service long time being a customer with this company
Because you asked
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Avenel, New JerseyI paid my bill and they have not restored service I’m with company for 24 years
- Pathetic customer service
- Lately poor customer service
Preferred solution: reconnect my service
User's recommendation: probably better off with another company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Piscataway Township, New JerseyControl # 975****
I've reached out a few times now about my recent bill. I recently returned my cable boxes due to lack of usage as well as financial reasoning.
Understand that I returned these items in person on June 22nd. My new billing cycle starts on 6/23. The day I returned these cable boxes I received a return confirmation as well as an additional email to reiterate my new billing amount. However, a week later I received my new online billing which did not reflect my recent return.
I have reached out 3x to customer service about this issue where I was told the case would be looked into. I reached out once again this morning as I had still not received a response on this issue where I was finally told that my bill wouldn't reflect this return for 30 days. I, was in no way, communicated these terms and was fully unaware or prepared for this substantial charge. I now have a bill that I CANNOT afford for I did not budget for this amount.
I am absolutely disgusted that I am being charged a FULL billing cycle for services rendered BEFORE this new cycle. I am asking once again that my case is revisited and dealt with accordingly.
Preferred solution: I want to pay only the amount that is due, I cannot pay an amount for services rendered prior to the new billing cycle and then to be credited for future billing. I was quoted at $75.24 and that is what I would like to pay.
Unsatisfactory service
- Unreliable
Preferred solution: Full refund
User's recommendation: Use other companies
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntington, New YorkNot happy with the Service Optimun provides
- Nobody delivers on their promises
Preferred solution: price reduction for lost services and improved Customer service.
User's recommendation: try to get another cable and internet provider
Go Elsewhere To Find Your Cable and Internet Service
Preferred solution: Full refund
User's recommendation: Anything but Optimum
Cannot get e-mails, since change over, then they send me a bill from suddenlink
- Starting off very badly by taking away what i had
- No solution to your problem
Preferred solution: Let the company propose a solution
User's recommendation: never trust optimum or suddenlink again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | South Amboy, New JerseyCustomer service
User's recommendation: Find another provider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Basking Ridge, New JerseyQuestion about optimum mobile
You can’t speak to anyone about your bill
Preferred solution: My bill correct to the amount I had agreed on per month with Suddenlink
User's recommendation: Stay away
LOVE THIS SYSTEM
There are always outages, all you do is raise prices and give bad service. You don't have all the channels like OAN one america new, or Yellowstone.
User's recommendation: Go to verizen
My IP is blocked
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has not contacted me concerning the problem.