Optimum
Reviews and Complaints
Crap Internet
User's recommendation: Buy your own router and modem. Don't use theirs.
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Verified Reviewer | Brooklyn, New YorkTo get refunded for the payment that was taken from my account
My problem was not resolved yet
I’m still waiting to be refunded and it’s frustrating because I never used the SIM card that Altice Mobile sent me and they just take my money out of my account with no problem and I have no one to help me I’m asking for help and I have no idea where to start because no one cares
- No contract
User's recommendation: Never
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Verified ReviewerHorrible company on all levels
Preferred solution: Full refund
User's recommendation: Get Dish or FiOS
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Verified ReviewerI can't login to my account
Preferred solution: Let the company propose a solution
User's recommendation: Never
Enough is ENOUGH
- Everything about the products and services
- Poor service
Preferred solution: Let the company propose a solution
User's recommendation: Runnnn..DO NOT EVEN TRY IT!!!
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Verified Reviewer | Pompton Plains, New JerseyContinues to repeatedly drop WiFi.
User's recommendation: Avoid Optimum if you can for high quality TV image.
Just god awful service
User's recommendation: Try another bottom feeder if possible.
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Verified Reviewer | Bridgeport, ConnecticutNeed a comproble offer to the one I signed up for and never received, and need to receive bills
- Service and customer service
- Bogus promotional offers
- Refusal to provide bill
Preferred solution: Price reduction
Customer service
User's recommendation: Find a way to get a comparable choice for Cable service other than Optimum.
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Verified ReviewerComplete Dissatisfaction
- No pros at all
- Whole business is a con
Preferred solution: Let the company propose a solution
User's recommendation: Avoid Optimum/Altice if at all possible
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Verified ReviewerService is terrible
- Customer service horrible
Preferred solution: I’m a A veteran
User's recommendation: Never
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Verified ReviewerBeyond LIVID
- Worst ever to have
- Not being able to speak to a representative right away
- Lack of communication
Preferred solution: ALL THE ABOVE AS A RESOLUTION TO MY SITUATION
User's recommendation: I DO NOT RECOMMEND
Bad Tech Support
- Nonne
- Li based
Preferred solution: Deliver product or service ordered
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Verified ReviewerHorrible Service
- Nice installation people
- I enjoy my service
- Internet customers service horrible
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: RUN
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Verified Reviewer | The Bronx, New YorkResolved: Still not giving the Internet speed you are paying for.
Proper service.
After contacting the retention department, work started being done on the outside lines. Further corrections have been made.
Also, do not go to www.speedtest.net or if you do, download the app. If you have things running in the background on your computer, it will affect the results using the website. The App removes and tests with no interference. You get consistent reading.
Bonny in the retention department knows what customer care is all about. Thank you Bonny
User's recommendation: Be careful with their sales people who will say one thing and deny they said it. Does it mean when dealing with this company one needs to record your conversation because of their denials. Unfortunately, they are the only ones in town for many people and you have no choice.s.
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I am having same internet on/off issues for about 3 months now. It systemically starts after 12:00 PM and lasts about 5-6 hours at least every week days.
They are acting like they are not aware of any issues suggesting to send a service guy to check it out. I see no reason for the service since I really believe this is something being done by Optimum....Hence, I am switching to another service provider soon.