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I've reached out a few times now about my recent bill. I recently returned my cable boxes due to lack of usage as well as financial reasoning.

Understand that I returned these items in person on June 22nd. My new billing cycle starts on 6/23. The day I returned these cable boxes I received a return confirmation as well as an additional email to reiterate my new billing amount. However, a week later I received my new online billing which did not reflect my recent return.

I have reached out 3x to customer service about this issue where I was told the case would be looked into. I reached out once again this morning as I had still not received a response on this issue where I was finally told that my bill wouldn't reflect this return for 30 days. I, was in no way, communicated these terms and was fully unaware or prepared for this substantial charge. I now have a bill that I CANNOT afford for I did not budget for this amount.

I am absolutely disgusted that I am being charged a FULL billing cycle for services rendered BEFORE this new cycle. I am asking once again that my case is revisited and dealt with accordingly.

Preferred solution: I want to pay only the amount that is due, I cannot pay an amount for services rendered prior to the new billing cycle and then to be credited for future billing. I was quoted at $75.24 and that is what I would like to pay..

Location: Piscataway Township, New Jersey

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