Contact Optimum Customer Service

While Optimum has a robust website with a convenient FAQ page, many people still opt to contact the customer service representatives by toll-free phone number (866) 200-7273. The Optimum support team can handle a wide variety of issues over the phone, including accessibility, billing issues, business support, etc., and also different phone numbers for different locations.

Before dialing the Optimum customer service phone number, make sure that you are calling correctly for addressing your concern. There are support departments specializing in Internet, phone, TV, mobile, and billing issues. All of them are an Optimum contact number call away.

The company offers written communication with clients. It can be done by using Optimum mobile customer service and contacting them via email. If you want to get up-to-date information about the services available to you, it is very convenient to use a real-time Mobile App.

E-mail correspondence allows you to get more detailed information and is not used as often, since most issues require an instant solution. If you are a subscriber seeking call detail records (outbound only) for your Lightpath account, write an email to lightpathsupport@alticeusa.com - the Optimum customer service associate. Don’t forget to indicate your account number, phone number, and name.

If you are still looking for solutions to the concerns about broadband high-speed Internet, TV packages & mobile plans, and pricing, it's worth knowing that the company is active on social networks. Find them under the name @optimum and follow the company on Facebook, Instagram, Twitter, Pinterest, Linkedin, and Youtube.

Optimum social media is a place where you can find lots of useful information, current news, and company services, and also try to contact Optimum customer service. Don’t hesitate and leave feedback under the post on social media and the customer support specialist ask you to write a private message to them including your name, phone number, and service address.

To cancel My Optimum account and its services, call the company's support team at 1-866-200-7186. If you have your Optimum Mobile phone, dial 611. The cancellation process requires no fees or penalties.

Optimum is a famous telecommunications brand owned by Altice USA.

Start by disconnecting the equipment and packing it in a box. You must also pack any remotes or power cords with the equipment. Then sign in to your Optimum My account, navigate to My Orders, and select Return item next to the equipment you want to return. You will then get a return label to stick to the box containing the equipment. Refer to their return policies if you have purchased devices from a third-party retailer.

Customers can pay their bills online, via the My Optimum app, by phone, in person, or by mail. Sign in to your My Optimum account to process the payment via the app or website. Then head to the Billing option. To pay the bill via mail, the addresses are PO Box 70340, Philadelphia, PA, 19176-0340 and PO Box 4019, Carol Stream, IL 60197-4019. To call Optimum customer service 24/7, use the number published on the official website to avoid any fraudulent activities.

The Optimum customer service 24/7 team is available to help customers with any technical support related to the Internet, phone, and TV. However, there is no Optimum customer service 24/7 for general inquiries and billing concerns. So contact the team between 9 AM and 5 PM, Monday through Friday. On Saturdays, the hours are from 9 AM to 1 PM. There are separate Optimum customer service hours for sales, mobile support, installation, and pending surveys.

To contact My Optimum account:
1. Click on Sign in on the official website.
2. Enter the registered username or email and the set password. If you have forgotten the registration credentials, click I forgot my Optimum ID or password.
3. If you don't have an Optimum account, click on Create.