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This company is really going downhill. I have been a long, long time customer.

I have had the occasional problem in the past, and I could always get someone on the phone to troubleshoot and help. Tonight my internet cut out in the middle of a school quiz, (I go to school online). I called Optimum to fix the situation and I have literally been sitting on hold for two hours. I have tried to get in contact through the website.

The "Live chat" feature has also been "loading" for about 2 hours and says I'm 93rd in the cue. 93rd? I have no way to get a hold of anyone to find out what is going on. They don't seem to have anybody actually answering phones.

I am absolutely at the end of my rope with this company. They didn't used to be bad, but the service has gotten horrendous.

Review about: Optimum Internet Service.

Reason of review: Poor customer service.

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It does now with ALTICE at the wheel

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