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3.0

First off, I waited 20+ minutes to talk to a representative, but that's not what irks me. We moved, so I wanted to cancel service at the old address, I just called them (12/2) and say I want to cancel.

They say that per their policy cancellations take place at the end of the billing period (12/31). There's no pro-rating for the 2 days into December that it wasn't cancelled, they're making me pay the WHOLE month of December even though the house is EMPTY, no one is there!

When I call for service you're gonna nickel and dime me (prorate) for a couple of days if it's not the beginning of the cycle and yet you cannot prorate for when I wish to cancel? What ***!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $80.

Preferred solution: Full refund.

Optimum Cons: Customer service and cancellation policy, Nickel and diming with their current cancellation policy.

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I am having the same problem

I dont think it is right to be charged for services I did not got from them

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