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I have been having issues with the service for about 6 months . Optimum send a technician to the house . We asked him to take his show off due to covid and he got very upset and started to go to the neighbors house and tell everyone that we were racist . Completely...
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ID
#2462731 Review #2462731 is a subjective opinion of poster.
Preferred solution
Fix internet , refund the amount in the difference I’m suppose to pay
Most helpful review
New Reviewer

1.8
Altice One hardware is NOT reliable from day one with 6 units installed in my house. The intermittent problems vary from no sound on TV– remotes not working- no picture just will not go on – unit goes off on its own – basically never get consistent service on the cable...
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10 comments
#2126988

Same problem!

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ID
#1214594 Review #1214594 is a subjective opinion of poster.
Service
Optimum Bundle
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

I've reached out a few times now about my recent bill. I recently returned my cable boxes due to lack of usage as well as financial reasoning. Understand that I returned these items in person on June 22nd. My new billing cycle starts on 6/23. The day I returned these...
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#3733865 Review #3733865 is a subjective opinion of poster.
Location
Piscataway Township, New Jersey
Preferred solution
I want to pay only the amount that is due, I cannot pay an amount for services rendered prior to the new billing cycle and then to be credited for future billing. I was quoted at $75.24 and that is what I would like to pay.

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Verified Reviewer New Reviewer

I paid my bill and they have not restored service I’m with company for 24 years

1.0
they turned my service I call and talk to representatives paid bill and he said they couldnt turn service on been with company for 24 years and this is a business

User's recommendation: probably better off with another company.

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ID
#3732504 Review #3732504 is a subjective opinion of poster.
Location
Avenel, New Jersey
Cons
  • Lately poor customer service
  • Pathetic customer service
Loss
$600
Preferred solution
reconnect my service

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Verified Reviewer New Reviewer

Wasted hours chatting with idiots

1.0
Too long of a saga to reiterate here. Could write a novel about the inept, illiterate service persons and the struggle to get a point across. Countless hours on the phone and chat, 2 technicians, 2 remotes, 3 cable boxes, mis-addressed shipping labels, and I still have issues. Trying to get a lousy $11 credit for a replaced, broken cable box was like have a colonoscopy without drugs! The biggest problem in my area is that there is no competition for them.

User's recommendation: Go anywhere else if you can!

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ID
#3725309 Review #3725309 is a subjective opinion of poster.
Pros
  • Only game in town
Cons
  • Customer service is nonexistent no people all automated
  • Inaccessible poor customer service
Loss
$11
Preferred solution
Full refund
New Reviewer

Your service is disputable!!!

1.0
No internet. Cannot get a service rep Horrible!!! Waited over 10 minutes.automated voice having system problems please callback Really???

User's recommendation: Don’t use optimum.

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#3717912 Review #3717912 is a subjective opinion of poster.
Location
New York, New York
Pros
  • No r
Loss
$202
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Not happy with the Service Optimun provides

1.0
Optimum scheduled an appointment with us to repair their lines, we have poor telephone service, no internet or TV. they scheduleded an appointment for today 6/23/2022. They never advised us that they were here, they claim that it was resolved and i still have poor telephone service.

User's recommendation: try to get another cable and internet provider.

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#3699797 Review #3699797 is a subjective opinion of poster.
Location
Huntington, New York
Cons
  • Nobody delivers on their promises
Loss
$50
Preferred solution
price reduction for lost services and improved Customer service.

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Verified Reviewer New Reviewer

Customer service

1.4
Terrible customer service and no accountability. I have had two (2) complaints with Optimum and none were resolved. No follow up or even a response was initiated by Optimum. Optimum has gone downhill in comparison to 15yrs ago. I recommend that if feasible, you go with another provider.

User's recommendation: Find another provider.

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#3688242 Review #3688242 is a subjective opinion of poster.
Location
South Amboy, New Jersey

No reason

3.4
No reason Sometimes I lose service for a brief period of time other than that overall its OK You seem to be the best price for the area theres not many choices

User's recommendation: Other than you’re the only game in town there’s not a lot of choices in my area for cable connection.

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#3684311 Review #3684311 is a subjective opinion of poster.
Location
Queens, New York
New Reviewer

1.7
About 6-8 weeks ago, had a technician come out to check the service I was having trouble with. Approximately ten days later, new cable was installed & buried but the excess cable was left taped & coiled next to my driveway, with two small flags on either side! My HOA...
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#3680852 Review #3680852 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Apology
New Reviewer

Internet not working

1.0
No internet i rebuts couple times but still not working I try to call and machine robot try to help me and give me appointment for tomorrow and Im not available that time, and trying to connect someone life from 8 til 10.10 pm Im waiting no answer that not fare to costumers my name fatma otar number 929531****

User's recommendation: Not recommended if have chosen choice differently.

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ID
#3658457 Review #3658457 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Get a good service and can I speak with life person

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Verified Reviewer New Reviewer

Horrible customer service high prices

1.4
i have been trying to speak to a real person in order to lower my bill and get rid of hbo, starz, and showtime. Also i would like to discuss how much i can lower this bill by eliminating my landline and internet service. I can no longer afford these high prices.

User's recommendation: don't use this company.

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#3651417 Review #3651417 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

No internet, phone or TV for 14 dsys

1.1
My in ground CATV cable needs to be replaced and Optimum can not tell me when my service will be restored. I lost service on 5/27/22, technicians informed me on 5/29 the main cable would need to be replaced but didnt create the work order until 6/1. Customer service doesnt understand the specialized ticket. The Corporate customer rep. Emails me because they cant get in contact with me because they are calling the number that is broken! The WORST company I have ever dealt with! Day 14 of no phone, no internet, no tv and no answers!

User's recommendation: Stay away from Altice/Optimum.

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ID
#3651084 Review #3651084 is a subjective opinion of poster.
Cons
  • Poor product and even worse customer service
Preferred solution
Repair service immediately

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Verified Reviewer New Reviewer

Question about optimum mobile

3.8
It was not a complaint. I was out of state in an off grid area for a week and had to use my cellular service for everything. My question was about my cellular limits. That question was answered satisfactorily.
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1 comment
#2190898

Yes, this was not a complaint. I received excellent customer service from optimum mobile

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0 0
ID
#3633876 Review #3633876 is a subjective opinion of poster.
Location
Basking Ridge, New Jersey

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Verified Reviewer New Reviewer

1.0
Optimum - They billed me $397 for service they couldn’t get activated for two months, and tech support and customer service told me many lies. I still have a $397 balance and I’ve only had service 2 wks
Optimum On march 13, 2022 I ordered optimum Wi-Fi self installation service online I called a week later to tell them equipment never arrived They said go to Bethpage to pick up equipment. I did on 3/26. Tried to install, wasnt able to. Called and was told that since...
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ID
#3617877 Review #3617877 is a subjective opinion of poster.
Location
Bethpage, New York
Cons
  • Gouging customer
  • Expensive and poor service
  • Customer service and cancellation policy
Loss
$397
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I had a scheduled appointment for Friday, May 20th 2022 between 11am - 2pm relative to an ongoing cable channel issue in which my channels are not functioning. The tech never arrived during these hours so at 430pm I called Customer Service and was advised that the tech...
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ID
#3594367 Review #3594367 is a subjective opinion of poster.
Location
South Amboy, New Jersey

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Verified Reviewer New Reviewer

First problem was that we could send mail but not receive mail. If my wife sends me anything from another room her mail goes directly into my junk mail. We called and spoke to someone because we were constantly getting a pop up windows that said we had a problem with...
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ID
#3591258 Review #3591258 is a subjective opinion of poster.
Location
Bethpage, New York

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