Show reviews that mention
service customer service customer phone bill internet cable problem account services
Filter review
Most helpful review
New Reviewer
Altice One hardware is NOT reliable from day one with 6 units installed in my house. The intermittent problems vary from no sound on TV– remotes not working- no picture just will not go on – unit goes off on its own – basically never get consistent service on the cable...
View full review
View full review
9 comments
#1905472

I've had Optimun for 4 and 1/2 months with 3 service calls already. Every night I lose my connection and have to unplug my router for at least 5 minutes so that it resets It takes a total of 10 to 15 minutes to reset it.

Today a tree fell down on my cable wire and I lost my connection. I tried calling them on 3 different numbers only to get a recording that hung up on me. Other times I've called and waited on hold over an hour for them to disconnect me. My neighbor got thru to Optimum customer service only for them to set up a service call 5 days later.

So we are suppose to be without cable for 5 days and they might not even show up. I am fed up with OPTIMUM AND THEIR BS. I PAY MY BILL ON TIME EVERY MONTH AND THIS IS WHAT THEY DO TO LOYAL CUSTOMERS..I'M DONE WITH THIS COMPANY. I called Verizon today and was on hold only 5 minutes.

They set up a service call for August 24th..no more Optimum!!!! They are pricey but their service is reluable.

View more comments
ID
#1214594 Review #1214594 is a subjective opinion of poster.
Service
Optimum Bundle
Cons
  • Customer support
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I'm on the phone for almost 3 and 1/2 hours with Optimum, 6 different representatives later, and now I have to get a call back from a damn supervisor... I signed up for internet back in March, they had a promotion, if you enroll in automatic payments after 90 days you...
View full review
View full review
ID
#2619939 Review #2619939 is a subjective opinion of poster.
Loss
$200
Preferred solution
I canceled my service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Extremely Poor Customer Service

Calls seem like they are never recorded or monitored. Reps are very rude. They also seem to lie to customers for the fun of it. Called 866-218-**** inquiring about change in billing. Most time person who answers is Hispanic. Had hard time understanding CS rep. Kept placing me on hold (for 55 mins) to 'look into it'. She finally says, "you had a service change. You ordered playboy channel. Technician came to your house on such and such date." All Lies. I asked to speak to the manager. However, the 'manager' is [always] on another call. Or the manger will tell you the same info.
View full review
ID
#2616754 Review #2616754 is a subjective opinion of poster.
Service
Optimum Customer Care
Pros
  • Internet service is good
Cons
  • Untrained respresentatives
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer representative

I would like a review of the call made somewhere around May 13-15 asking about my billing. need call back.

User's recommendation: Dont expect courtesy and they lie.

View full review
ID
#2579004 Review #2579004 is a subjective opinion of poster.
Location
Huntington Station, New York
Preferred solution
Let the company propose a solution

To compliment the technician named Joe who did work in my house.

Joe is friendly, knowledgeable and timely in finishing the work. I contacted your area simply to compliment not complain. I did not see another area to send you this information.
View full review
ID
#2560920 Review #2560920 is a subjective opinion of poster.
Location
New York, New York
I recently had to get a cable box and did that with no issue. I was using the Firestick so I already had a HDMI cable, and as you know, you also supply one with the cable box. I had to leave for an appointment but my daughter was here. It took a few weeks before it...
View full review
View full review
ID
#2555431 Review #2555431 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
New Reviewer

I moved

I dont live on 591 East 83rd street anymore I live at 755 East 85th street Brooklyn NY 11236 I need it ok
View full review
ID
#2531400 Review #2531400 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
I moved

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I was no longer able to access my dvr or record on my dvr. I called and was told I needed a new remote control. I had someone pickup a new remote control and bring it to me. I was still not able to access my dvr and I called again and was told I needed to have a...
View full review
View full review
ID
#2524960 Review #2524960 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

False charges

I cancelled my service because j was not happy and switched to verizon, i returned my boxes, even the remotes which i did not have to do... In fact my husband said you should have taken the new batteries out first. Well 6-8 months of no bill, no mail nothing they call and tell me j owe over $1000 for non returned equipment?! I returned every box remote, and the router . They have me in collections !!!! Someone did not do their job!!! And Im being charged? Si not fair I refuse to pay. Who is to say who is lying? There is no judge no proof no jury!?!! At the end of the day its going to take my hard earned money during a pandemic and ruin my credit. When I %100 returned all equipment. What now??

User's recommendation: Save all your reciepts take names trust no one.

View full review
ID
#2516847 Review #2516847 is a subjective opinion of poster.
Pros
  • Good wifi good deals
Cons
  • Bad customer service and lazy workers
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Charging a fee to fix their service failure

Sporadic dropouts of internet caused me to call Optimum and have them visit. They said that if they issue is caused by anything I've done there is a fee (fair enough). They came out climbed some ladders, fixed a few outside connections and didn't really fix the problem. The engineer told me that the cable was too heavy and was straining the connections and needs fixing. They still billed me and will not refund. Very annoying. Beware.

User's recommendation: Be careful when you use them to be very specific. The engineer came inside my home and checked the connection which seemed to trigger the automaticfee.

View full review
ID
#2514557 Review #2514557 is a subjective opinion of poster.
Pros
  • Usually reliable
  • Fast service
Loss
$80
Preferred solution
Full refund
New Reviewer

Internet

Unable to drop the internet and gave the phone service we have no need for the internet service, we not have a smart TV, or computer, so why are we paying $100.00 a month for something we never asked for, put was placed on our account without notification.

User's recommendation: Do not use Optimum period.

View full review
ID
#2501377 Review #2501377 is a subjective opinion of poster.
Service
Optimum Internet Service
Pros
  • Fraudulent
  • For a internet use fine
Cons
  • For a non internet being billed for service not need
Preferred solution
Price reduction

Disappointed

A very lengthy one, more than one issue. Im still with a non working remote control. I thought for sure someone would contact me/us.

User's recommendation: I’m speechless.

View full review
ID
#2500625 Review #2500625 is a subjective opinion of poster.
Location
Warwick, New York
New Reviewer

Lack of notifications

Working from home out since 4/3 last night 7pm Still out since 7am this morning its now 6:30 pm on 4/4 I work from home I pay for service and expect what I pay for If I cant work YOU cant get paid I expect a refund or credit and an email telling me when I WIll be back in service Thats the LEAST you can do My email- sbandola2@***.com

User's recommendation: If service is going to take place notify people BEFORE you start and an expected outage duration.

View full review
ID
#2488842 Review #2488842 is a subjective opinion of poster.
Pros
  • Streaming internet service when it works
Loss
$600
Preferred solution
Price reduction
New Reviewer

Furious with Optimum

Furious with Optimum
My TV has not worked properly for months now. Im constantly missing channels and I keep calling customer service to complain about these issues. They just came out 2 weeks ago and gave me a new remote and now again for the 4th or 5th time Im missing channels and I see You can be watching this channel in minutes. To upgrade your service please call 888.705.7171. I am paying over $160 a month for the core, value and select package. Its 9:30 PM and I cant get in touch with anyone from Optimum and they claim to be available 24/7.

User's recommendation: Stay away from Optimum. Poor customer service!

View full review
1 comment
#2003480

furious is the right word, write to the president

ID
#2482169 Review #2482169 is a subjective opinion of poster.
Service
Optimum Cable Tv Service
Preferred solution
Let the company propose a solution
New Reviewer

Technician that worked on my order yesterday

The worker Stephen Blake was very professional cleanup well after the job was completed. It was a pleasure meeting him and how he impressed me and my husband. He deserved a complement! He works for Cablevision. My appointment was yesterday for 8am - 11am. Please let the worker know. Thank You.

User's recommendation: Outstanding worker- Stephen Blake !

View full review
ID
#2479996 Review #2479996 is a subjective opinion of poster.
Location
Brooklyn, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wanted to get better priced plan

i call up...talk to someone ...get a great plan...it's a person with a deep accent (doesn't matter where they are from) can't really understand person they I don't believe can really understand me...anyways get this plan he lowers it from 166.89 a month to 107.84..YES...happy ..have it for one month...then BAM! Monthly fee goes up so now OPTIMUM says i owe 284.00...WHAT??? i say...GET ON TELEPHONE talk to 3 people AND 2 chat people..because i get disconnected..so i have to explain my whole story AGAIN...was on phone/computer chat 4+ HOURS..GOT Nowhere!

User's recommendation: I don't know...I even went in to Optimum STORE..they say "have to call to get best deal" MY SUGGESTION: LEARN EVERY LANGUAGE THERE IS ON THIS EARTH - because there is HUGE COMMUNICATION GAP!

View full review
ID
#2467672 Review #2467672 is a subjective opinion of poster.
Pros
  • Probably cheapest service
Cons
  • Incompetent customer service
Loss
$284
Preferred solution
Let the company propose a solution

Brands Related to Optimum

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article