Optimum

I have been charged for the landline that I have never signed for four years. The electronic bills does not show the details at all(see the pic).

No a single outbound phone call has been made from the assigned landline for four years! I tried to resolve the problem with at least some refund, nfortunately, i have been sent to different departments ( customer service, retention, billing etc) with no help.their customer service representative are har to understand as they are located overseas. I recorded all the conversations. I was put on hold for over two hours...i am very patient!

The issue never got resolved.

I am writing a complaint to the business bureau and in touch with BBB. If the issue is not resolved I will take Optimum to a small claim court.

Recently I received a warning email from "admin" about the fact that my Optonline email account was approaching the maximum storage amount, 5 gigabytes. I have been trying to delete thousands of non essential messages from my account for months to no avail.

The "Manage Storage" feature which theoretically allows a user to delete hundreds of emails at a time does not work. Every attempt to use it results in an error message instead of the deletion of old emails. I have tried to get help for this problem using phone calls, Optimum chats, emails, and in person visits to Optimum stores. None of the customer service people are aware of the "Manage storage" feature or if they are aware of it they don't know why it does not work or how to fix the problem.

Your off-shore customer service reps are completely clueless about how to deal with this problem and frequently hang up mid-call and I have no recourse with them--they are gone! Getting paid and gone! This happened to me Wednesday on a long chat that hopefully is being investigated. Examples of the error messages are:1.) ERROR We are experiencing issues with the service, please try again later.

2.) ERROR This search request took longer than expected and timed out. 3.) ERROR ! Webtop error. Please help me.

I am sending a copy of this to Mr.

Dolan. Please help me.Thank you

We contacted the company several times by phone and by chat about them not providing the internet speed that is guaranteed in our contract. Weve been having problems with poor connection and slow internet speed for years now and they never made any effort to resolve it.

Even when I tried to end my contract thats not possible via email, only via call. Also when I requested written communication via email to resolve the issue I was told to call and then got ghosted.

The calls do not solve anything as you just bounce from one agent to the other spewing nonsense and not offering any solutions. They also offer new clients a better deal than their loyal existing customers (existing customer tier 100 Mbps is $64 per month, new customer tier 300 Mbps is 40$).

A young man came to my door offering a low price of a total of $44 a month. I was already with a cable company charging me $77. Though it sounded too good to be true, he ensured me that my bill would not go up more than $44. He claimed I could set it up myself.

I agreed and the box was shipped to me. However, I couldn't set it up and had to arrange an appointment for a technician. While speaking to someone on the phone, they offered me a cell phone for $2.50 a month. I agreed, his name was Luke. He said he was going to do a soft credit check. After the check, he told me I needed to pay $66 before he could send the phone. I paid, then my first bill arrived and it was $169.01.

I called and spoke with a representative. She told me the reason my bill was $169 was because I had made changes with the cable, that I paid the $66 on my first bill, which was not true. She stated that's why they charged me an extra $29 for the changes. I supposedly upgraded my cable bill, which never happened. I explained to the lady how I could make changes when the cable hadn't even connected. I had called for a rep to come to connect my cable and they offered me a phone.

When the technician arrived, they tried to charge me to connect my cable. I explained to the guy that it was my first time with the company. He assured me that he would make a note so I wouldn’t be charged. This company has lied and cheated me. There was no way possible I could have got out of paying or them deducting anything from my bill.

Additionally, the phone that I received didn't work for a whole month and they still charged me for it. I called them three times about the phone and spoke to the representative. I explained everything and asked her to have a manager listen to the recorded conversations. They charged me for something that I didn't even ask for. She said there was nothing she could do, or that a manager would allow her to do, to help me or deduct the costs, so I was stuck paying the $169.

I'm a single mom with five kids and my husband has passed away. I explained my predicament to the representative. If I had known, I would have never agreed to pay the $66, which they tricked me into believing was for the cell phone, when it was really for a cable upgrade I never wanted.

If you're a single parent living on a fixed income, I would advise you not to go with Optimum at all. They are bad business.

Lies from all levels of customer service. No communication between their own departments. I spoke to 6 reps in a two hour call and only one had a grasp of English.