1212 Optimum Reviews and Complaints @ Pissed Consumer

Most helpful review

New Reviewer

Monica L Cia Mar 20, 2018

Altice One what a great concept when it works,

1.8

Altice One hardware is NOT reliable from day one with 6 units installed in my house. The intermittent problems vary from no sound on TV– remotes not working- no picture just will not go on – unit goes off on its own – basically never get consistent service on the cable...

View full review

9 comments

Mika Aug 04, 2020 #1905472

I've had Optimun for 4 and 1/2 months with 3 service calls already. Every night I lose my connection and have to unplug my router for at least 5 minutes so that it resets It takes a total of 10 to 15 minutes to reset it.

Today a tree fell down on my cable wire and I lost my connection. I tried calling them on 3 different numbers only to get a recording that hung up on me. Other times I've called and waited on hold over an hour for them to disconnect me. My neighbor got thru to Optimum customer service only for them to set up a service call 5 days later.

So we are suppose to be without cable for 5 days and they might not even show up. I am fed up with OPTIMUM AND THEIR BS. I PAY MY BILL ON TIME EVERY MONTH AND THIS IS WHAT THEY DO TO LOYAL CUSTOMERS..I'M DONE WITH THIS COMPANY. I called Verizon today and was on hold only 5 minutes.

They set up a service call for August 24th..no more Optimum!!!! They are pricey but their service is reluable.

1 0

View more comments

#1214594

Service

Optimum Bundle

Cons

Customer support

Reason of review

Poor customer service

Loss

$2000

Preferred solution

Let the company propose a solution

New Reviewer

Tammie D Vpo Jun 18, 2021

I didn't get my gift card, because they didn't bill my card for payment.

1.0

I'm on the phone for almost 3 and 1/2 hours with Optimum, 6 different representatives later, and now I have to get a call back from a damn supervisor... I signed up for internet back in March, they had a promotion, if you enroll in automatic payments after 90 days you...

View full review

#2619939

Loss

$200

Preferred solution

I canceled my service

New Reviewer

Maurice C Haq Jun 17, 2021

Extremely Poor Customer Service

1.0

Calls seem like they are never recorded or monitored. Reps are very rude. They also seem to lie to customers for the fun of it. Called 866-218-**** inquiring about change in billing. Most time person who answers is Hispanic. Had hard time understanding CS rep. Kept placing me on hold (for 55 mins) to 'look into it'. She finally says, "you had a service change. You ordered playboy channel. Technician came to your house on such and such date." All Lies. I asked to speak to the manager. However, the 'manager' is [always] on another call. Or the manger will tell you the same info.

View full review

#2616754

Service

Optimum Customer Care

Pros

Internet service is good

Cons

Untrained respresentatives

Preferred solution

Let the company propose a solution

New Reviewer

Linda S Bpv May 30, 2021

Bad customer representative

1.0

I would like a review of the call made somewhere around May 13-15 asking about my billing. need call back.

User's recommendation: Dont expect courtesy and they lie.

View full review

#2579004

Location

Huntington Station, New York

Preferred solution

Let the company propose a solution

PissedConsumer2560920 of New York, NY May 19, 2021

To compliment the technician named Joe who did work in my house.

Joe is friendly, knowledgeable and timely in finishing the work. I contacted your area simply to compliment not complain. I did not see another area to send you this information.

View full review

#2560920

Location

New York, New York

PissedConsumer2555431 of Bridgeport, CT May 16, 2021

Installers

2.6

I recently had to get a cable box and did that with no issue. I was using the Firestick so I already had a HDMI cable, and as you know, you also supply one with the cable box. I had to leave for an appointment but my daughter was here. It took a few weeks before it...

View full review

#2555431

Location

Bridgeport, Connecticut

New Reviewer

Caedon Xwh May 02, 2021

I moved

3.4

I dont live on 591 East 83rd street anymore I live at 755 East 85th street Brooklyn NY 11236 I need it ok

View full review

#2531400

Location

The Bronx, New York

Preferred solution

I moved

New Reviewer

Agnes B Dhv Apr 28, 2021

Customer Service

I was no longer able to access my dvr or record on my dvr. I called and was told I needed a new remote control. I had someone pickup a new remote control and bring it to me. I was still not able to access my dvr and I called again and was told I needed to have a...

View full review

#2524960

Preferred solution

Let the company propose a solution

New Reviewer

Susan B Cot Apr 23, 2021

False charges

1.3

I cancelled my service because j was not happy and switched to verizon, i returned my boxes, even the remotes which i did not have to do... In fact my husband said you should have taken the new batteries out first. Well 6-8 months of no bill, no mail nothing they call and tell me j owe over $1000 for non returned equipment?! I returned every box remote, and the router . They have me in collections !!!! Someone did not do their job!!! And Im being charged? Si not fair I refuse to pay. Who is to say who is lying? There is no judge no proof no jury!?!! At the end of the day its going to take my hard earned money during a pandemic and ruin my credit. When I %100 returned all equipment. What now??

User's recommendation: Save all your reciepts take names trust no one.

View full review

#2516847

Pros

Good wifi good deals

Cons

Bad customer service and lazy workers

Preferred solution

Let the company propose a solution

Companies Similar to Optimum

New Reviewer

Alan E Zxs Apr 21, 2021

Charging a fee to fix their service failure

3.6

Sporadic dropouts of internet caused me to call Optimum and have them visit. They said that if they issue is caused by anything I've done there is a fee (fair enough). They came out climbed some ladders, fixed a few outside connections and didn't really fix the problem. The engineer told me that the cable was too heavy and was straining the connections and needs fixing. They still billed me and will not refund. Very annoying. Beware.

User's recommendation: Be careful when you use them to be very specific. The engineer came inside my home and checked the connection which seemed to trigger the automaticfee.

View full review

#2514557

Pros

Usually reliable
Fast service

Loss

$80

Preferred solution

Full refund

New Reviewer

BLUERIDGE H Apr 13, 2021

Internet

1.1

Unable to drop the internet and gave the phone service we have no need for the internet service, we not have a smart TV, or computer, so why are we paying $100.00 a month for something we never asked for, put was placed on our account without notification.

User's recommendation: Do not use Optimum period.

View full review

#2501377

Service

Optimum Internet Service

Pros

Fraudulent
For a internet use fine

Cons

For a non internet being billed for service not need

Preferred solution

Price reduction

PissedConsumer2500625 of Warwick, NY Apr 12, 2021

Disappointed

A very lengthy one, more than one issue. Im still with a non working remote control. I thought for sure someone would contact me/us.

User's recommendation: I’m speechless.

View full review

#2500625

Location

Warwick, New York

New Reviewer

Rowena Knf Apr 04, 2021

Lack of notifications

Working from home out since 4/3 last night 7pm Still out since 7am this morning its now 6:30 pm on 4/4 I work from home I pay for service and expect what I pay for If I cant work YOU cant get paid I expect a refund or credit and an email telling me when I WIll be back in service Thats the LEAST you can do My email- sbandola2@***.com

User's recommendation: If service is going to take place notify people BEFORE you start and an expected outage duration.

View full review

#2488842

Pros

Streaming internet service when it works

Loss

$600

Preferred solution

Price reduction

New Reviewer

Bodhi Ytb Mar 30, 2021

Furious with Optimum

1.0

My TV has not worked properly for months now. Im constantly missing channels and I keep calling customer service to complain about these issues. They just came out 2 weeks ago and gave me a new remote and now again for the 4th or 5th time Im missing channels and I see You can be watching this channel in minutes. To upgrade your service please call 888.705.7171. I am paying over $160 a month for the core, value and select package. Its 9:30 PM and I cant get in touch with anyone from Optimum and they claim to be available 24/7.

User's recommendation: Stay away from Optimum. Poor customer service!

View full review

1 comment

PissedConsumer2003480 Apr 15, 2021 #2003480

furious is the right word, write to the president

0 0

#2482169

Service

Optimum Cable Tv Service

Preferred solution

Let the company propose a solution

New Reviewer

Aaren Gct Mar 29, 2021

Technician that worked on my order yesterday

The worker Stephen Blake was very professional cleanup well after the job was completed. It was a pleasure meeting him and how he impressed me and my husband. He deserved a complement! He works for Cablevision. My appointment was yesterday for 8am - 11am. Please let the worker know. Thank You.

User's recommendation: Outstanding worker- Stephen Blake !

View full review

#2479996

Location

Brooklyn, New York

New Reviewer

ANDREJA D Mar 21, 2021

Wanted to get better priced plan

i call up...talk to someone ...get a great plan...it's a person with a deep accent (doesn't matter where they are from) can't really understand person they I don't believe can really understand me...anyways get this plan he lowers it from 166.89 a month to 107.84..YES...happy ..have it for one month...then BAM! Monthly fee goes up so now OPTIMUM says i owe 284.00...WHAT??? i say...GET ON TELEPHONE talk to 3 people AND 2 chat people..because i get disconnected..so i have to explain my whole story AGAIN...was on phone/computer chat 4+ HOURS..GOT Nowhere!

User's recommendation: I don't know...I even went in to Optimum STORE..they say "have to call to get best deal" MY SUGGESTION: LEARN EVERY LANGUAGE THERE IS ON THIS EARTH - because there is HUGE COMMUNICATION GAP!

View full review

#2467672

Pros

Probably cheapest service

Cons

Incompetent customer service

Loss

$284

Preferred solution

Let the company propose a solution

Brands Related to Optimum

See all related companies

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

I am affiliated with this business and need to report something about this review or business

I am the author of comment and would like to remove it

I want to report something else

Cancel

Coverage Area	2/5
Diversity of Products or Services	2/5
Product or Service Quality	2/5
Website	2/5
Price Affordability	1/5

Optimum

Optimum Overview

Rating Details

Contact Optimum Customer Service

Altice One what a great concept when it works,

I didn't get my gift card, because they didn't bill my card for payment.

Extremely Poor Customer Service

Bad customer representative

To compliment the technician named Joe who did work in my house.

Installers

I moved

Customer Service

False charges

Companies Similar to Optimum

Verizon

DIRECTV

Dish Network

Verizon Wireless

Charging a fee to fix their service failure

Internet

Disappointed

Lack of notifications

Furious with Optimum

Technician that worked on my order yesterday

Wanted to get better priced plan

Brands Related to Optimum

Suddenlink

Cablevision

Altice Mobile

Altice

Why Trust Reviews on PissedConsumer?