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Optimum - Harassing my elderly mother after she stopped service

They have bills in collections for AFTER she turned off service, which was an hours-long ordeal in itself. This company should not be allowed to operate the customer service is so bad.
1.2
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#1445991
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Optimum in Hauppauge, New York - Stayed home for 3 service calls and no one showed up or contacted me

I was told I had to be home for a downed cable wire outside my house that had to be reattached to my utility pole.Took off from work 3 times costing me time an money.No one ever called to say they would not be there !!!! Each time I called they said sorry and rescheduled but same story ,no one came out to service wire !!!Ever since this company was sold and run under new management customer service sucks !!!!! Paying way to much to be treated this way !!!!!
I didn't like
  • Not the same company
#1444872
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So, is Stingray cheaper than Music Choice? I can't believe they got rid of it. No more pics of the artist, no more trivia and fun facts. I think this is the time to cut the cord
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Anonymous
mary

I agree. Glad someone else noticed Stingray playlist sucks. Choice of songs is not good Channel 858 used to take me back to 70s RB So many times I heard songs and I was like W...

#1442310
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Optimum - Very stressful

Just had a very stressful time witj optuimum there mangers are very sarcastic and very nonhelpful and ghere just a wasre of time mknet and time really just dknt go with this provider
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1440592
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Optimum - The customer care sucks!!!!!!!

they have incompetent people from other countries working... they can not do such a simple thing as change an address that they put in as wrong in the first place...
#1439219
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Optimum - An Altice Dud

Shocked This is the worst service I have had in my 62 year lifetime. You can be in the middle or better yet at the conclusion of a fantastic movie and it will begin to restart/reboot the system. After three minutes of waiting, my movie was over! Never saw the end of it!!!!! Don't plan on watching your DVR programs when you want to. Half of the time there's an error msg, or try again later. Fight for your phone number... vehemently!! I did and kept mine. I hounded them and hounded them making them come out to my house repeatedly until they got my service working correctly. It still sucks!!
#1438537
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The optimum Cable company suspended without any notice by mail ,Now I paid for my basic cable bill,spoke to multiple reps on phone ,telling me my basic cable will be restored & it still hasn't been as promised since their too incompetent to do their job,just circle-...
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Anonymous
Claire

Y'all please listen up. There is only so much you can do on your end of the phone when there is a problem that is not resolved. Go nuclear and file a complaint with Public Ser...

1.0
#1438512
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Optimum - Paid my Cable vision basic bill & they cancelled my Cable services.

I have $200.00 credit on my Cable account,prefer for them to cancel my basic cable & just use the $200.00 credit ,I have ,& add it to the Cable vision optimum internet services promo for $25.00 per month instead,extremely dissatisfied with optimum Cable company! If this can't be resolved,I want a reimbursement of a full refund of $200.00, I'm dealing with incompetent staff who can't do their jobs, that's why I'm in this predicament! Mr.Lichat .
#1438508
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i lost my home to a house fire 7/08/18 i had to relocate to a trailer on my property where i had cable and phone and internet hooked up. I was told i would get a year free of netflix but when i tried to ..the site didnt recognize my account number my phone number..so i...
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#1434999
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We've been talking with Optimum's customer service representatives and managers regarding our account balance on at least 7 different occasions in a 3 week period during Nov-Dec 2018, and each time we were given a different account balance. We were so frustrated that...
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I didn't like
  • Lack of responsiveness
  • Poor service
  • High prices
#1434804
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